Account and Personal Data Deletion

Last updated: 10/04/2026

At Xensis S.A. ("Xensis", "we", "us") we respect your right to decide what happens to your data. This page explains how to request the deletion of your account and the associated personal data for each of our games.

All requests are handled by email at info@xensis.games.

1. Fulgencio: Revenge Runner

To delete your Fulgencio: Revenge Runner account and data:

Step 1: Send an email to info@xensis.games with the subject "Delete account - Fulgencio: Revenge Runner".

Step 2: In the body of the message, include your platform (Android or iOS) and the information we need to identify your account: the email address or account linked to the game (for example, Google Play Games or Apple) and, if available, your player ID or username.

Step 3: Reply to the verification email we will send you to confirm that you are the account owner.

Step 4: Once your request is verified, we will delete your account and confirm by email when the process is complete.

2. Fulgencio: Home Sweet Home

To delete your Fulgencio: Home Sweet Home account and data:

Step 1: Send an email to info@xensis.games with the subject "Delete account - Fulgencio: Home Sweet Home".

Step 3: Reply to the verification email we will send you to confirm that you are the account owner.

Step 4: Once your request is verified, we will delete your account and confirm by email when the process is complete.

3. Data that is deleted

When we process your request, we permanently delete:

Account data (identifiers, email address and profile data).

Game progress, saved games, scores and statistics.

Virtual items, in-game currency and any other content associated with the account.

4. Data that is retained

Some data may be retained for a limited time, even after the account is deleted:

Purchase and transaction records, for as long as required by applicable legal, tax or accounting obligations.

Information needed to prevent fraud or abuse, or to handle legal claims.

Aggregated or anonymized statistical data that can no longer identify you.

Data held by third parties, such as Google Play or the App Store, is governed by the privacy policies of those platforms.

5. Timeframes

We will respond to your request within 7 business days and complete the deletion within 30 days of verifying your identity.

6. Important

Account deletion is permanent and cannot be undone. You will lose your progress and all purchased content, with no right to a refund.

Uninstalling the game does not delete your account or your data.

If you only want to delete part of your data without closing your account, you can request it the same way, specifying which information you want deleted.

For more information about how we handle your data, see our Privacy Policy.

Contact

Xensis S.A. – Azcuénaga 1721, 8th Floor, Apt. A – 1128, Ciudad Autónoma de Buenos Aires, Argentina.

Email: info@xensis.games

Website: xensis.com.ar / xensis.games